Goodbox is app for users to connect with businesses and chat with them directly. As a business, you can register on Goodbox platform for free. Your customers will be able to search your business and connect with you. There is no fee or commission charged by us for the first year. You can make use of the amazing features we have built for businesses to delight their customers.
Goodbox is completely FREE of cost for the first year. No Fee. No Commission. Second year onwards we charge a nominal fee of Rs 500 per year. This is the fee for a small business. Kindly contact us for more info.
Goodbox enables you to be able to interact with your customers directly in real time. You can take enquiries, feedback, orders, etc. from your customers. It will not just get you new customers but also help you build loyalty among existing customers. Customers can be rest assured that you would be there when they need you.
Yes, definitely. Goodbox offers you a seamless channel to be connected with your customers. We offer various marketing tools for you to get your existing customers onboard. You can connect with Goodbox support anytime for further help.
Your account has a unique identity on Goodbox. We offer you QR codes, custom referral links and other marketing material to be able to promote your account on various forums like Facebook, Whatsapp, Google ads, Website, SMS, etc. Connect with Goodbox support to know more.
We understand that you can’t be available all the time as you would have many other things to attend to. You might not even want to chat yourself. We have just the right solution for you. Goodbox offers you the facility to add multiple apps to your account. So if you have 3 Managers who would handle chats and you would like to see what’s going on, Goodbox is the right solution for you.
It will help you tackle the issue of day and night shifts, multiple people working on the same thing, adding backup resource, etc.
A user can Favorite your business on Goodbox app. It means that he/she likes your business and gives your permission to reach back to them. The more customers favorite you, the more chances you have of engaging with them and growing your business.
Number of Favorites is visible to the public and is also used in search ranking.
Users can search for a business by name, category, products or service. Search ranking depends on a lot of factors. A business with more number of favorites, shorter response time, complete profile, higher engagement with customers, etc. would come on the top.
Yes, you can definitely use the app. One can translate the chats to any of the regional languages in the business app. For any help with readymade templates, one can connect with Goodbox support.
Goodbox supports a business with marketing initiatives - Flyers, Posters, Stickers, Google adwords, Facebook marketing, etc. Connect with us to know more.
Not at all. The app is very easy to use and requires no technical knowledge. One can easily install the app, complete the profile and start using it. You can always chat with our awesome support team for any help.
Customer delight - Customers are delighted with a quick response. Even if you don’t have a product or service, or can’t address customer query immediately, replying quickly will help you build loyalty. Customer satisfaction is very important to us & hence late replies affect your search ranking negatively.
Use Quick response templates- Add the most common messages in Quick Response template so that you can reply with just two clicks.
Description: Add simple short description about your business. Write about the products or services that you offer. This would bring relevant customers to you.
Add pictures: Put good, clean pictures of your products, store, past work, etc. which would help customers select your business. Make sure you post pictures which are not blurred or distorted. It would make a poor impression on the customers.
Home delivery: If you have home delivery service then mention the same and also the area where you deliver.
Open and Close timings: Let users know when your business is open or closed.
Address: Mention the right address of the store if you have a retail presence. If it is not relevant to you then you mention the area where you can service your customers.
Don't send inappropriate content- Kindly check the language, messages or pictures sent to your customers properly. If your account is handled by employees or partners, make sure you have a policy on the content being sent to customers. Inappropriate content can lead to permanent blocking of your account.
Use correct words- Use full words and correct spellings. It reflects well on your brand name and makes you look professional. Eg:
Wrong: “S v have delivery thr plz share ur adress”
Right: “Yes Sir/Ma’am. We have delivery there. Please share your address”
Do not spam- Choose very carefully when do you message and what do you send. If customers feel that the message is not relevant or you are sending too many messages then they can block you. You would not just lose a valuable customer but also impact your search ranking negatively.
Wrong: Sending Offers or Reminder messages in bulk to all your customers daily or once in two days.
Right: Sending one good offer once in a week or two to your customers. Or even sending custom message to individual customers based on their interaction. Feel free to reward regular customers once in a while.